Return policy

1. Order Cancellation

We allow cancellation of a product only if the order status is pending. Once the order moves to another status (e.g., accepted, shipping, etc), it cannot be cancelled.

2. Eligibility for Refund or Replacement

We do not offer refunds or replacements for correctly delivered items. However, if you receive a product that is:

• Incorrect (not as per your order)
• Damaged, broken or Defective
• In a severe or unsatisfactory condition (such as a plant that appears to be dying)

You may be eligible for a refund or replacement under the following conditions:

3. Required Documentation

To process your request, we require the following:

• Unboxing Video: A clear video of the unboxing process, including the shipping label details and the product received.
• Photographic Evidence: High-quality images showing the condition of the product and any defects or issues.

4. Notification Period

You must notify us within 12 hours of delivery if there is an issue with your order. This helps us address the problem promptly and efficiently.

5. Special Consideration for Plants

If the issue involves a plant in severe condition, our support team may ask you to keep the plant for a period of 15-30 days. During this time, we may also request periodic images of the plant to monitor its condition and provide care instructions. Please note that this requirement may not apply to all customers, depending on the specific circumstances and condition of the plant.

If the plant does not survive despite proper care during this period, we will offer a full refund or replacement.

6. Refund or Replacement Process

Upon receiving the required documentation and assessing the situation, we will:

• Approve the Refund or Replacement: If the issue is verified, we will either refund the full purchase price or send a replacement, as per your preference.
• Further Evaluation: In some cases, we may request additional information or time to evaluate the condition of the product, particularly for plants.